REALNYX® GLOBAL TERMS & CONDITIONS

Enterprise Version – English (2026)

IMPORTANT — ELECTRONIC ACCEPTANCE

THESE GLOBAL LICENCE TERMS & CONDITIONS (“TERMS”) FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU (“LICENSEE”) AND SOLARA REAL ESTATE GROUP S.R.O. (“LICENSOR”).

BY (A) CLICKING “I AGREE”, (B) CREATING AN ACCOUNT, (C) PURCHASING A LICENCE, (D) ACCESSING OR USING ANY REALNYX® BRAND, PLATFORM, PORTAL, DOCUMENTATION OR SERVICES, OR (E) OTHERWISE INDICATING ACCEPTANCE ELECTRONICALLY, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE, DO NOT PURCHASE, ACCESS OR USE REALNYX®.

These Terms apply unless a separate written agreement signed by authorised representatives of both parties expressly supersedes these Terms.

1. PARTIES

1.1 Licensor

Solara Real Estate Group s.r.o.

Registered office: Kaprova 42/14, Staré Město, 110 00 Prague, Czech Republic

Company ID: 27663965

VAT ID: CZ27663965

(“Licensor”, “Solara”, “we”, “us”, “our”).

1.2 Licensee

The person or legal entity purchasing and/or using the Realnyx® Licence (“Licensee”, “you”,

“your”).

1.3 Authority

If you accept these Terms on behalf of a company or other entity, you represent that you have full

legal authority to bind such entity.

2. DEFINITIONS

“Account” means the user profile created on the Platform.

“Affiliate” means any entity controlling, controlled by, or under common control with a party

(control meaning >50% voting control).

“Brand Guidelines” means any Realnyx® brand standards, manuals, policies and instructions

issued or updated by Licensor from time to time.

“Confidential Information” means all non-public information disclosed or made available in

connection with Realnyx®, including business methods, pricing structures, strategy, training,

templates, partner data, know-how and trade secrets.

“Licence” means the limited right to use Realnyx® granted under these Terms and the purchased

Licence Tier.

“Licence Tier” means the licence type purchased (e.g., Developer / Agency / Office / Agent /

Representative).

“Platform” means Realnyx websites, portals, dashboards, tools and any related digital services

provided by Licensor and/or its authorised partners.

“Realnyx®” means the Realnyx brand, trademarks, logos, trade dress, business identity, know-how,

documentation, templates, content, training, systems and associated brand assets.

“Regional Partner” means an officially authorised country/region leader appointed by Licensor to

coordinate Realnyx® standards and operations locally.

“Order” means the online purchase of a Licence Tier.

“Fees” means the licence fee and any applicable taxes, stated at checkout or in the logged-in area.

Licensee confirms that it has had sufficient opportunity to review these Terms and, where deemed

appropriate, obtain independent legal advice.

3. B2B ONLY / NO CONSUMERS

3.1 Business use only.

Realnyx® licences are offered exclusively for business purposes. You represent that you are not acting as a consumer.

3.2 No employment / agency / partnership.

Nothing in these Terms creates employment, agency, partnership, joint venture, or fiduciary relationship. Licensee acts independently, at its own risk and for its own account.

4. CONTRACT FORMATION (ONLINE / CLICK-WRAP)

4.1 Formation.

The contract is formed when:

(a) you accept these Terms electronically (click-wrap) and

(b) Licensor confirms receipt of payment or otherwise confirms the Order.

4.2 Electronic records.

Licensee agrees that Licensor may store and use electronic records evidencing acceptance and performance, including: Account ID, Order ID, date/time stamp, IP address, device and browser identifiers (where available), payment confirmation, and acceptance logs.

4.3 Languages.

These Terms are in English. Translations (if provided) are for convenience only; the English version prevails unless mandatory law requires otherwise.

5. GRANT OF LICENCE

5.1 Licence grant.

Subject to full payment and ongoing compliance, Licensor grants Licensee a limited, non-exclusive, revocable, non-transferable, non-sublicensable right to use Realnyx® solely within the scope of the purchased Licence Tier, applicable territory rules, and Brand Guidelines.

5.2 Term.

Unless otherwise stated, the Licence Term is twelve (12) months starting on the date payment is received.

5.3 Territory.

Territory restrictions may apply depending on the Licence Tier and network structure. Where a Regional Partner exists, Licensee must follow the local structure and onboarding procedures.

5.4 Reservation of rights.

All rights not expressly granted are reserved. No implied licence is granted.

6. LICENCE TIERS (STRUCTURE)

6.1 Licensor may offer Licence Tiers including (non-exhaustively): Developer, Agency (Multiple Offices), Office (Single Office), Agent (Individual), Representative.

6.2 Scope reference. The specific scope and included components are defined by:

(a) the tier description displayed at time of purchase,

(b) Brand Guidelines, and

6.3 Licensor may refine tiers to improve clarity, security, compliance, or brand integrity. Changes apply prospectively and will not materially reduce paid rights during an active term unless required for compliance, security, or protection of the brand/network.

7. FEES, PAYMENT, TAX, INVOICING

7.1 Fees and currency. Fees are displayed at checkout or in the logged-in area and may vary by tier, territory, and partner structure.

7.2 Payment. Fees are payable in advance. Access may be conditional upon successful payment settlement.

7.3 Taxes / VAT / withholding. Licensee is responsible for any taxes, duties, levies or withholding taxes imposed by its jurisdiction. If withholding tax is required, Licensee shall gross-up payments so that Licensor receives the full amount invoiced, unless otherwise required by mandatory law and supported by valid documentation.

7.4 Invoicing. Licensor will issue the invoice and deliver it by email to the Licensee’s billing email address within ten (10) business days from receipt of payment, unless a longer period is required due to technical, regulatory or tax processing requirements.

7.5 Non-payment / chargebacks. If payment fails, is reversed, disputed, or charged back, Licensor may immediately suspend or terminate the Licence and access to the Platform. Licensor may alsorecover related costs, payment processor fees, and reasonable administrative expenses to the extent permitted by law.

7.6 No set-off. Licensee may not set-off or withhold any amounts unless required by mandatory law.

8. RENEWAL AND EXPIRY

8.1 Licence Term is twelve (12) months unless otherwise specified.

8.2 Unless explicitly stated otherwise at checkout, licences do not renew automatically.

8.3 Where automatic renewal is enabled at checkout, the Licence shall renew
automatically for successive periods equal to the initial term, unless cancelled
prior to the renewal date.

8.4 Licensee may cancel automatic renewal at any time via the Platform or by
contacting support. Cancellation will take effect at the end of the current billing period.

9. BRAND USE, QUALITY CONTROL, APPROVALS

9.1 Strict compliance. Licensee must comply with Brand Guidelines at all times.

9.2 Prohibited actions. Licensee must not:

(a) alter, distort, or modify Realnyx® trademarks or logos;

(b) use confusingly similar marks;

(d) present itself as Licensor or official HQ;

(e) make false claims about guaranteed returns, exclusivity, or “official” status;

(f) use Realnyx® in a manner that harms reputation, compliance, or network integrity.

9.3 Approval rights. Licensor and/or Regional Partner may require prior written approval of key branding items (websites, signage, campaigns, templates, PR statements).

9.4 Enforcement. Licensor may require immediate corrective action. If Licensee fails to comply, Licensor may suspend the Licence and/or terminate.

10. DOMAIN NAMES, SOCIAL MEDIA, DIGITAL IDENTITY

10.1 Licensee shall not register or use any domain/social media identifier containing “Realnyx” or confusingly similar wording without approval where required by Brand Guidelines or territory rules.

10.2 Upon expiry/termination, Licensee must transfer or cease use of any approved brand- dependent identifiers to the extent required by Brand Guidelines and applicable law.

11. RESTRICTIONS (NO SUBLICENSING / NO DERIVATIVES)

11.1 Licensee shall not:

(a) sublicense, resell, assign, transfer or encumber the Licence;

(b) reproduce or distribute proprietary documents except as needed for its own internal operations under the Licence;

(d) reverse engineer, decompile, or attempt to reconstruct internal systems, templates, business logic, or protected know-how;

(e) publish or disclose benchmarking/comparative tests presented as authoritative network statements;

(f) operate a service bureau or “white-label” Realnyx® offering for third parties unless explicitly authorised.

12. REGIONAL STRUCTURE; OPTIONAL ADD-ON SERVICES

12.1 Realnyx® operates through Licensor and/or Regional Partners. Licensor may refer or redirect onboarding, support, fulfilment, or certain payments to Regional Partners.

12.2 Add-on products/services. If the Platform offers add-on selections (e.g., web package, local services), such selection may constitute a non-binding expression of interest only, unless explicitly confirmed as an order. Availability, pricing and fulfilment may vary by territory and may be handled by Regional Partners.

12.3 Licensee acknowledges that some services may not be available in all countries.

13. LICENSEE RESPONSIBILITIES; COMPLIANCE

13.1 Licensee is solely responsible for:

(a) all local licensing requirements, real estate regulations, consumer disclosures, advertising rules,

AML/KYC obligations, taxes and filings;

(b) contracts with its own clients and third parties;

13.2 Licensee must comply with anti-bribery, anti-corruption, sanctions, and applicable compliance standards. Licensor may terminate immediately for compliance risk.

14. AFFILIATE / REPRESENTATIVE PROGRAM

14.1 Commission Rate. Eligible Representatives shall receive a commission equal to thirty percent (30%) of the net licence fee actually received by Licensor for each Valid Transaction directly attributed to the Representative.

14.2 Payout Frequency.

(a) If ten (10) or more Valid Transactions are generated within a single calendar month, commission shall be calculated and paid on a monthly basis.(b) If fewer than ten (10) Valid Transactions are generated within a calendar month, commission shall be accumulated and paid on a quarterly basis.

14.3 Valid Transaction.

A Valid Transaction means a fully paid licence purchase that:

– has not been refunded,

– has not been subject to chargeback,

– has not been identified as fraudulent,

– complies with these Terms.

14.4 Misrepresentation.

If the Representative engages in misleading advertising, false earnings claims, or brand misuse, Licensor may immediately terminate participation and forfeit unpaid commissions.

15. INTELLECTUAL PROPERTY; OWNERSHIP

15.1 Realnyx® and all related IP rights are and remain the exclusive property of Licensor and/or its licensors.

15.2 Licensee gains no ownership rights. Any goodwill generated by use of Realnyx® inures to Licensor.

15.3 Licensee shall promptly notify Licensor of any suspected infringement or misuse.

16. CONFIDENTIALITY; TRADE SECRETS; NON- DISCLOSURE

16.1 Each party shall protect Confidential Information using at least reasonable care.

16.2 Licensee may disclose Confidential Information only to employees/contractors with a strict need-to-know under binding confidentiality obligations.

16.3 Confidentiality survives for five (5) years after termination, and longer for trade secrets as permitted by law.

16.4 Injunctive relief: Licensee agrees that unauthorised disclosure may cause irreparable harm and Licensor may seek injunctive relief in addition to other remedies.

17. DATA PROTECTION; PRIVACY

17.1 Processing of personal data is governed by the Privacy Policy published on the Platform and applicable laws (including GDPR where applicable).

17.2 Licensee is responsible for its own compliance with data protection laws for its business activities.

18. PLATFORM AVAILABILITY; SUPPORT; CHANGES

18.1 Platform availability may be interrupted due to maintenance, security, upgrades, or third-party dependency issues.

18.2 Unless otherwise expressly stated, Licensor does not provide guaranteed uptime or SLA.

18.3 Licensor may modify Platform features for security, compliance or improvement. Material reductions during the term will be avoided unless required for security/compliance.

19. WARRANTY DISCLAIMER

19.1 To the maximum extent permitted by law, Realnyx® and the Platform are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for purpose, non-infringement, and uninterrupted or error-free operation.

19.2 Licensee is responsible for evaluating suitability and maintaining backups of its own data and records.

20. LIMITATION OF LIABILITY

20.1 Licensor shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, goodwill, business interruption or loss of data.

20.2 Licensor’s total aggregate liability for any claims arising out of or related to the Licence shall not exceed the Fees paid for the then-current Licence Term.

20.3 Nothing limits liability for intent or gross negligence where such limitation is prohibited by mandatory law.

21. INDEMNIFICATION (BY LICENSEE)

21.1 Licensee shall indemnify and hold harmless Licensor, its affiliates and representatives from any third-party claims, damages, penalties, costs and reasonable legal fees arising out of:

(a) Licensee’s business activities, marketing, services, or client contracts;

(b) violations of law by Licensee;

(d) breach of these Terms.22. SUSPENSION; AUDIT; VERIFICATION

22.1 Licensor may suspend access if it reasonably suspects: breach, fraud, security risk, compliance risk, or reputational harm.

22.2 Licensor may request reasonable verification of compliance with Brand Guidelines and permitted usage. Licensee shall cooperate within a reasonable timeframe.

23. TERMINATION

23.1 Licensee may discontinue use at any time; fees are non-refundable (unless mandatory law applies).

23.2 Licensor may terminate immediately upon: breach, reputational harm, compliance risk, payment reversal/chargeback, or illegal conduct.

23.3 Upon termination/expiry Licensee must:

(a) stop all Realnyx® use;

(b) remove branding from all public channels;

(d) certify compliance upon request.

24. FORCE MAJEURE

Neither party is liable for delay/failure due to events beyond reasonable control (including outages, cyber incidents, governmental actions, payment network failures), provided reasonable mitigation efforts are used.

25. CHANGES TO TERMS

Licensor may update these Terms. Updated Terms become effective upon publication on the Platform. Continued use constitutes acceptance. If Licensee does not accept updated Terms, it must stop using Realnyx® and may elect not to renew.

26. GOVERNING LAW; JURISDICTION

26.1 These Terms are governed by the laws of the Czech Republic, excluding conflict-of-law rules.

26.2 Any dispute shall be subject to the exclusive jurisdiction of the competent courts in the Czech Republic.

27. MISCELLANEOUS

27.1 Severability. If any provision is invalid, the remainder remains enforceable.

27.2 Entire agreement. These Terms, Brand Guidelines, Privacy Policy and any incorporated affiliate terms constitute the entire agreement unless replaced by a signed written contract.

27.3 No waiver. Failure to enforce is not a waiver.

27.4 Assignment. Licensor may assign to affiliates/successors. Licensee may not assign without written consent.

27.5 Notices. Notices may be provided electronically (email/Platform).

27.6 Order of precedence. In case of conflict, the following order applies: (i) signed agreement, (ii) checkout/order terms, (iii) these Terms, (iv) Brand Guidelines/Policies.

28. COPYRIGHT / NO UNAUTHORISED REPRODUCTION

No part of Realnyx® materials, documentation, templates, Brand Guidelines, training content or other proprietary content may be reproduced, stored, transmitted, translated, adapted, transformed, or used to create derivative works without Licensor’s express written permission, except as expressly permitted under the purchased Licence Tier.

29. CONTACT

For legal notices and support requests, use the contact details published on the Platform or the official Licensor email displayed in the Account area.

30. COMPLAINTS AND CLAIMS

30.1 Right to submit a complaint
The Licensee is entitled to submit a complaint regarding any perceived defect in the provided Licence, Platform access, or related services.

30.2 Method of submission
Complaints must be submitted electronically to the Licensor via the contact details provided on the Platform or in the Account area, without undue delay after the issue is discovered.

30.3 Complaint details
The complaint must include at least:
(a) identification of the Licensee (name, company ID if applicable),
(b) description of the issue,
(c) relevant order or transaction reference,
(d) preferred resolution method.

30.4 Processing time
The Licensor shall review and process the complaint within a reasonable period, typically within thirty (30) days from receipt, unless a longer period is required due to complexity.

30.5 Resolution methods
If a complaint is deemed justified, the Licensor may, at its sole discretion:
(a) provide a correction or technical remedy,
(b) grant reasonable compensation, or
(c) issue a partial or full refund, where applicable.

30.6 Exclusions
Complaints shall not be considered justified if the issue arises from:
(a) misuse of the Platform,
(b) breach of these Terms,
(c) third-party services not controlled by Licensor,
(d) factors outside Licensor’s reasonable control.

30.7 Chargebacks and disputes
The Licensee agrees to first attempt to resolve any dispute directly with the Licensor before initiating a chargeback or payment dispute. Unjustified chargebacks may be considered a breach of these Terms.

30.8 Finality
The outcome of the complaint procedure shall be considered final, without prejudice to rights under applicable mandatory law.